Disagreements within charities are common. Charity trustees, staff and volunteers all bring different perspectives and experiences, and differences of opinion can arise about strategy, priorities or ways of working.

When handled constructively, these differences can support effective governance and day-to-day delivery. When disputes escalate, however, they can affect decision-making, relationships and the ability of the charity to operate well.

What is OSCR’s role when it comes to disputes in charities?

At OSCR, we have seen an increase in concerns relating to disputes within the charity. OSCR’s role is to ensure that charities comply with charities law and that trustees are meeting their legal duties in line with their governing documents.

OSCR does not intervene in internal disagreements or attempt to resolve disputes where trustees are acting within their powers. While OSCR may take action where there is evidence of misconduct, mismanagement or risk to charitable assets, we do not help to settle disputes between individuals within a charity.

You can read more about OSCR’s role when dealing with disputes in our previous news article: OSCR: A regulator, not a mediator

How can charities resolve disputes?

Charity trustees can help themselves and their charities in these situations by ensuring they engage openly about what they are doing and are as transparent as possible about the reasons for their decisions.

The first step should always be to try to resolve issues internally, ensuring communication is open and transparent. However, these situations can often be difficult and more support is needed to help resolve disputes.

Where issues cannot be resolved internally, some charities may consider mediation. Mediation is a voluntary process that supports constructive discussion and improved communication, allowing those involved to remain responsible for decisions and outcomes.

Where can I learn more about mediation?

As part of wider support available to the sector, Scottish Mediation is running an online course, Managing Relationships in the Third Sector, on Wednesday 23 September 2026. The course is aimed at those working or volunteering in charities and voluntary organisations and focuses on managing relationships effectively and addressing issues before they escalate.