8:30am to 4:30pm Monday to Thursday
8:30am to 4pm Friday
Complete our online contact form. The form allows you to submit a query to OSCR. Please put as much detail in your message as you can and we will respond to you as soon as possible.
Please write to us at:
The Scottish Charity Regulator (OSCR)
9 Riverside Drive
You can email us at firstname.lastname@example.org
We will respond to your letter or email within 15 working days. Any emails sent to us outside of our office opening hours will be treated as being received when the office is next open.
We are available for telephone calls between 08:30 and 16:30 Monday to Thursday, and between 08:30 and 16:00 on Friday, except for bank holidays.
Our general enquiries number is 01382 220446. Please listen to all the options before making your choice.
Our fax number is 01382 220314.
We hope that our website provides the information that you need. We typically only meet someone at our office if they have a pre-arranged appointment. If you do visit our office without an appointment, we will try to help, but we can't guarantee that the relevant officer will be available. We are a Scotland-wide regulator but we only have a small team - so please bear with us!
Our office is located on the second floor of Quadrant House and we have a remote controlled door entry system. If this is likely to cause you problems, please let us know in advance so that we can arrange to meet you at the entrance to the building. If you are visiting our office, please go to the Compass House reception to sign in and a member of our staff will meet you there and escort you to our office. Please note that there is no visitor car parking except for disabled parking.
Link through to contactScotland - Scotland's online British Sign Language (BSL) interpreting service for public authorities
We want to know what you think about OSCR, our services and the way we deliver them.
Our Customer Service Standards Policy provides details of how we will deal with:
We try to provide the best possible services in all areas of our work, but we accept that sometimes things go wrong. When this happens we would like to know so that we can try to put things right.
In order to maintain our high standards we welcome your comments - both positive and negative - so that we can assess and review the effectiveness of our current procedures for dealing with our customers.
Comments and compliments
If you wish to make a comment or compliment any aspect of the service you have received from us, or you feel someone deserves praise for the work they have carried out, please complete our online contact form or write with full details to:
Head of Support Services
9 Riverside Drive
For information on complaints and our complaint handling performance, please see our complaints page.