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Communication and use of information

Published: 22/01/2020
Updated: 22/01/2020


How we communicate about inquiries

We do not usually comment or give updates on inquiries while they are ongoing, as this could prejudice the charity or our work. Exceptions include when we take protective action, where information is already in the public domain or where there is a necessity to warn the public about the actions of a charity.

In some inquiry cases, where we use our formal powers, or where there is a high level of public interest, we will publish an inquiry report on our website explaining what has happened and any action we have taken.

When our inquiries are complete, we write to the charity trustees to let them know the outcome of the inquiry and about any action we are taking.

We also tell the person who raised the concern what the outcome is in general terms. We will not usually provide detailed findings on each and every issue.

A person who has raised a concern about a charity does not have any rights of appeal or review under charity law about OSCR’s decisions in an inquiry.

How we use information

OSCR has a Data Protection Policy and a records management policy which set out what information we keep and why and how long we will keep it, in line with GDPR.

OSCR has legal powers to share information with and obtain information from other regulators and public bodies where it will help them or OSCR to exercise their functions.

The charity will not be told who has raised a concern about a charity without that person’s permission.

However, there may be legal circumstances where we have to do so. For example, if we are required to do so by a Court. Additionally, the identity of the person raising the concern may be obvious to the charity because of the type of issues raised.