Complaints Handling Performance

As stated in our complaints handling procedure, we will publish quarterly information regarding our complaints handling performance.

2019-20:

• 2019-20 Q1 complaints figures

2018-19:

•  2018-19 Q1-Q3 complaints figures

2017-18:

• 2017-18 complaints figures

2016-17:

• 2016-17 Q1 & Q2 complaints figures
• 2016-17 Q3 complaints figures
• 2016-17 Q4 complaints figures